Question 1

How fast is a STAT pickup?

Accepted Answer

STAT means we dispatch as soon as we confirm the run. You get an estimated pickup and delivery time when we confirm it. Nights, weekends, and holidays are covered the same way.

Question 2

What are your pickup and delivery windows?

Accepted Answer

Scheduled routes run on a recurring window built around your draw times and lab cutoffs. On-demand and STAT runs are dispatched when you call. We confirm both pickup and delivery timestamps so your team knows exactly when the item left and arrived.

Question 3

How do you protect HIPAA-sensitive materials?

Accepted Answer

Every driver is HIPAA-trained. Records, specimens, and medications are handled in sealed containers, transported directly without unnecessary stops, and delivered only to authorized recipients. No photos, no forwarding, no shortcuts.

Question 4

What is your chain-of-custody procedure?

Accepted Answer

Each handoff is logged with time, location, and recipient. Specimens and sensitive documents stay in controlled transport until signed delivery. We can provide a documented handoff record for any run on request.

Question 5

Do you run after-hours and holidays?

Accepted Answer

After-hours, weekend, and holiday STAT coverage is available by arrangement. We do not staff a 24/7 answering line. Call 904-351-8143 or send a request and we will confirm what we can cover and the timeline. Quote requests are answered within 24 to 48 hours depending on urgency.

Question 6

Which areas do you serve?

Accepted Answer

Our core market is Jacksonville and Duval County. We also cover Clay, St. Johns, Nassau, and Baker counties, plus Southeast Georgia on a scheduled or on-demand basis.

Straight answers about how we run.

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